Deposit
A non-refundable deposit of 20% of the appropriate cabin rate is required to confirm the reservation of the Expedition Cruise. The final payment (80%) is due 90 days prior to the departure. Payments can be made via bank transfer (preferred method of payment) or by credit card. All payments are to be made in the agreed currency indicated in the invoice. Credit cards are accepted
Cancellation Policy
All requests for cancellation must be made in writing. Depending on the time of your written cancellation receipt by Poseidon, different penalties will apply to the entire expedition booking.
Reservations cancelled more than 90 days prior to departure are subject to deposit forfeiture.
Reservations cancelled 90 days or less prior to departure are subject to forfeiture of entire price paid for the expedition cruise (cancellation fee is 100%).
It is highly recommended that all travellers purchase travel cancellation and interruption insurance as protection against emergency and force majeure events that could cause trip cancellation, trip delay, interruption, after departure coverage and lost baggage.
The services included in the Expedition Cruise rate are based on group participation and no refunds will be made for any part of the program in which passengers choose not to participate, including without limitation any helicopter flight time (for cruises aboard i/b 50 Years of Victory), Zodiac cruises or landings. It should be understood that refunds will not be made to passengers who do not complete the Expedition Cruise for any reason whatsoever.
Acceptable Payment Methods
We will accept checks credit cards.
Travel Medical Insurance
Travel medical and insurance is mandatory for all passengers traveling with Poseidon to carry adequate travel insurance that must contain medical, evacuation and repatriation coverage. Passengers must ensure that their purchased insurance includes cruise travel in the polar regions, and has evacuation and repatriation coverage of no less than US$ 200,000 per person (for Arctic and Antarctica cruises)
EXPEDITION CRUISE CANCELLATION BY POSEIDON
Poseidon reserves the right to cancel any departure due to insufficient reservations up to eight weeks before the date of departure.
In the very unlikely event (excluding Force Majeur events) that the Expedition Cruise is cancelled by Poseidon:
prior to departure, Poseidon will provide a full refund of all money paid to Poseidon by the passenger. Passengers may also be offered alternative cruise dates. If the passenger accepts an alternative cruise date, the amount paid by the passenger for the original departure will be transferred to the alternative departure accepted by the passenger. If the passenger does not accept the alternative cruise date, Poseidon will provide a full refund of all money paid to Poseidon by the passenger.
Poseidon is not responsible for any costs or penalties relating to air transport or other third party’s services that are cancelled.
By registering for our voyage, the participant certifies that he/she does not have any mental, physical, or other condition or disability that would create a hazard for him/herself or other participants. Poseidon and its designated tour operator reserve the right in their sole discretion to accept, decline to accept, or remove any participant from a voyage.
Poseidon reserves the right, without penalty, to make changes in the published itinerary whenever, in their judgment, conditions warrant, or if they deem it necessary for the comfort, convenience, or safety of participants.
If a passenger misses any scheduled sailing of the vessel from any port or place, including any stopover, Poseidon shall not be liable for any costs, expenses or damages incurred by the passenger as a result of his/her action and no refund of fare shall be granted.
Guest Conduct
Each guest will conduct themselves in an adult and civil manner to not only me, but my other guests and my guides. I have no tolerance for toxic and rude behavior. You have come on the tour to learn, not to teach or try to override me. This, and other discourteous behavior will result in a verbal warning from me, if this behavior continues , you will be released immediately from the tour, with no refund.
And it will be your and only your responsibility to remove yourself from the group both physically and financially. This is also in my contract.
I work very hard to provide my guests with the best experiences and opportunities. The locations, guides and lodging is all part of the experience. If you can’t enjoy these type of experiences, please do not sign up.
Knowledge and Experience Expectations
For all photo tours, each guest will be expected to have good knowledge of their camera. We will be changing F stops, ISO and you will have to watch your shutter speeds. In Greenland, I will be in 1 zodiac, we have 2.
When one signs up for my tour, they are testifying that they are, in good health, and physically able to participate on the chose tour, Each tour has different fitness, please check the website.
Any physical disabilities must be disclosed at the time of signing up. Please read the website page of the tour you wish to attend so you understand what is expected.